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General Info

Our website works with Printful to fulfill orders that are placed, so that they can reach you as quickly as possible. We also use Wix Payments to securely accept payment for all orders. If you wish to place an order using a different method (for Israel only - offline payment or using a separate payment provider like Bit or Paybox), please be in touch through our contact form.

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3–4 business days

  • Europe: 6–8 business days

  • Australia: 2–14 business days

  • Japan: 4–8 business days

  • International: 10–20 business days

[Covid-19] When will I get my order?

Our fulfillment times for all products may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address

  • Ask your local post office if they have your package

  • Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us through our contact form with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping may be at your own cost.

Orders

How are your products made?

We work with a print-on-demand drop shipper called Prinful. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line through our contact form.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, be in touch with us through our contact form within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

 

Returns

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us through our contact form!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us through our contact form with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know through our contact form within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a

refund!

For any additional questions or concerns, feel free to each out to us through our contact form and we will be happy to answer.

Store Policy

Thanks for visiting and taking an interest in purchasing prints on the site. The goal of the online store is to provide the walls of your home, office, or anywhere else, with a new and interesting visual to display with pride. If you have any questions about purchases or how the store works, please read below, and contact me for any further details.

© 2022 by Yoav Cohen. Created on Editor X.

This website and its contents are the sole property of the photographer. No content may be used without purchasing or receiving written consent from the owner. Violations will be pursued to the furthest extent allowed under the law.

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